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DIANins Global ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Your name, date of birth, passport/ID number, contact details, visa type, student ID, school information, etc.
- Health-related Information: Necessary health details required to process insurance coverage and claims.
- Payment Information: Credit/debit card data or other billing information used for purchasing plans.
- Technical Data: IP address, browser type, language preference, access time, and referring URLs.
2. How We Use Your Information
We use the information we collect for purposes such as:
- To process insurance applications, renewals, and claims
- To verify eligibility and compliance with visa/university requirements
- To provide customer support in English or Chinese
- To send policy updates, notifications, and marketing communications
- To improve our services and user experience
3. How We Share Your Information
We may share your information with the following:
- Insurance Carriers & Networks (e.g., UnitedHealthcare, Aetna) to facilitate enrollment and claims
- Third-party service providers for customer support, hosting, and payment processing
- Legal or regulatory authorities, if required by law
We do not sell your personal data to any third party.
4. Data Storage & Security
We implement appropriate technical and organizational measures to protect your data. Your data may be stored in the United States or other countries where our service providers operate.
5. Your Rights
You may have the right to:
- Access and review your personal data
- Request corrections or updates
- Withdraw consent (where applicable)
- Request deletion, subject to legal or contractual limitations
To exercise your rights, please contact us at dian@dianins.com.
6. Cookies and Tracking
We may use cookies and similar technologies to enhance your browsing experience. You can modify your browser settings to manage cookies.
7. Children's Privacy
Our services are not intended for individuals under 16 years of age. We do not knowingly collect information from children without parental consent.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Significant changes will be notified via email or website announcements.
9. Contact Us
If you have questions about this Privacy Policy, please contact:
Email: dian@dianins.com
Phone: +1-888-298-6981 (U.S.) | +86-400-120-3546 (China)